More from hotels

Following on my post last week about the hotel with the admonishment in each room about swiping towels, here's a picture of what greeted me tub-side in my hotel today on the other coast.

photo_091506_001Conveys a different message, don't you think?

In what ways are you (and me) sending our clients and customers the message that we don't really like/trust/care about them? Worth a thought ...

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The error of thinking in dichotomies

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Immersed in data!